Privacy Policy

RebateMax ("RebateMax", "we", "us") helps Ontario and Canadian homeowners claim government housing rebates. This policy explains what personal information we collect, why we collect it, and the choices you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Questions or requests about your information: contact our privacy officer at [email protected] or 289-812-7179.

1. WHAT WE COLLECT

• Contact details you give us: your name, email address, and phone number (for example through our website chat, our rebate calculators, booking a consultation, or speaking with us).
• Project details you share about your home purchase, build, or renovation: property location and province, purchase price or project costs, agreement and completion dates, and similar details needed to assess and file a rebate claim.
• Documents you provide for a claim we prepare for you, such as agreements of purchase and sale, statements of adjustments, and invoices.
• Records of our communications with you (calls, texts, emails, and chat messages).
• Basic website usage data, such as pages visited and device/browser information, collected through cookies and analytics tools.

We do not ask for your Social Insurance Number through our website or chat. If a claim requires it, we collect it from you directly, by phone.

2. WHY WE COLLECT IT

• To respond to your questions and provide free eligibility checks and consultations.
• To estimate, prepare, and file rebate claims on your behalf.
• To follow up about your claim or your eligibility, including reminders about filing deadlines.
• To book and confirm appointments.
• To send you information about our services that you have agreed to receive.
• To improve our website and services.

We only collect what we need for these purposes.

3. YOUR CONSENT

By giving us your contact details — for example, by using a calculator on our site, booking a call, or messaging us — you agree that we may contact you about your rebate by phone, text message, and email. You can withdraw consent at any time: reply STOP to any text, use the unsubscribe link in any email, or contact us at [email protected]. Withdrawing consent does not affect services we have already provided.

4. WHO WE SHARE IT WITH

We do not sell your personal information. We share it only as needed to run our business and serve you:

• The Canada Revenue Agency and provincial ministries, when we file a claim on your behalf and with your authorization.
• Service providers that run our systems, including our customer relationship platform (GoHighLevel), email and phone providers, and website analytics (such as Google). Some providers store information on servers outside Canada, including in the United States, where it may be subject to the laws of that country.
• Professionals you direct us to work with, such as your lawyer or builder, with your consent.
• Authorities if required by law.

5. HOW WE PROTECT IT

We use reasonable administrative and technical safeguards appropriate to the sensitivity of the information, including password-protected systems and limiting access to the people working on your file. No system is completely secure, but we take care with your information and review our practices periodically.

6. HOW LONG WE KEEP IT

We keep claim files and related records for as long as needed to provide our services and to meet legal and tax record-keeping requirements — generally at least six years for claim documentation, consistent with CRA record retention. Contact details used for follow-up are kept until you withdraw consent or they are no longer needed. When information is no longer required, we delete or anonymize it.

7. YOUR RIGHTS

You may ask us at any time to see the personal information we hold about you, to correct anything inaccurate, or to withdraw your consent. Contact us at [email protected] or 289-812-7179 and we will respond within the time required by law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

8. COOKIES

Our website uses cookies and similar tools to make the site work, remember your progress (for example, in a calculator), and understand how visitors use the site so we can improve it. You can control cookies through your browser settings; disabling them may affect some features.

9. LINKS TO OTHER SITES

Our website may link to other websites (for example, government program pages). Their privacy practices are their own; this policy applies only to RebateMax.

10. CHANGES TO THIS POLICY

If we change this policy, we will post the updated version here and update the date at the top.

Contact: RebateMax — [email protected] — 289-812-7179 — rebatemax.ca